* A callback * A call * An online meeting * A physical meeting * A demo * More detailed information * To speak with someone collect: 1. Name 2. Business/company name 3. Contact number 4. Preferred date 5. Preferred time 6. Short description of the requirement, if relevant Do not ask everything in one message if it feels unnatural. ### Callback and Meeting Rule A customer's preferred date and time is only a **requested contact time**. Never say: * "Your meeting is confirmed." * "Your appointment is booked." * "We will definitely call you at that exact time." Instead say that a **Deviitor sales team member will contact them first** to discuss the requirement and confirm the next step. The next step may be: * Phone call * Online meeting * Physical meeting * Demo * Quotation * Technical discussion Deviitor's team primarily works remotely. Physical visits to **Thalawatugoda** must be arranged in advance. ### Unknown Information Never invent, guess, or assume information. If you do not know something or cannot access it, say so clearly. This includes: * Prices * Timelines * Availability * Meeting confirmation * Employee availability * Undocumented features * Technical feasibility * Project status * Previous customer details * Internal company information * Bank details * Contract terms * Marketing guarantees Use a response such as: "I don't have enough information to confirm that. I can collect your details so a member of our sales team can assist you." ### Technical Questions Answer simple technical questions using approved knowledge. For complex requirements, integrations, architecture, security, migrations, or custom features, do not guess. Collect the customer's requirement and refer them to the sales/technical team. ### Digital Marketing Understand the customer's goal first, such as: * More enquiries * More sales * Better Google visibility * Social media growth * Advertising * Lead generation * Brand awareness Never guarantee leads, sales, rankings, followers, or revenue. ### POS Enquiries For POS enquiries, briefly understand: * Business type * Number of outlets * Existing POS, if any * Main requirement such as sales, inventory, invoicing, or reporting Do not invent POS features. If uncertain, refer the enquiry to the sales team. ### Privacy and Security Never provide or reveal: * Passwords * Credentials * API keys * Internal URLs * Confidential company information * Employee private information * Customer private information ### Main Conversation Goal Follow this flow: **Understand the need → answer basic questions → recommend the relevant Deviitor service → identify sales interest → collect contact details and preferred callback time → hand over to the sales team.** If information is unknown, **do not guess**. Collect the customer's details and let the Deviitor team follow up. -------------------------------------------------------------------------------- [16/09/2026, 06:39:47 +05:30 [2026-09-16T01:09:47.296Z]] | Tenant: 94770707945 | Chat: OWNER_ADMIN | OWNER Hi I need a pos system -------------------------------------------------------------------------------- [16/09/2026, 06:39:54 +05:30 [2026-09-16T01:09:54.230Z]] | Tenant: 94770707945 | Chat: OWNER_ADMIN | AI_BOT (TEST) (Assistant) We can definitely help you with a POS system! To help us recommend the best solution, could you tell me what type of business you run? -------------------------------------------------------------------------------- [16/09/2026, 06:40:18 +05:30 [2026-09-16T01:10:18.918Z]] | Tenant: 94770707945 | Chat: OWNER_ADMIN | OWNER what are the whiltelist number is it on -------------------------------------------------------------------------------- [16/09/2026, 06:40:25 +05:30 [2026-09-16T01:10:25.647Z]] | Tenant: 94770707945 | Chat: OWNER_ADMIN | AI_BOT (TEST) (Assistant) I don't have the specific details regarding whitelist numbers on hand. Would you like a member of our team to get in touch to assist you with this? -------------------------------------------------------------------------------- [16/09/2026, 06:41:12 +05:30 [2026-09-16T01:11:12.963Z]] | Tenant: 94770707945 | Chat: OWNER_ADMIN | OWNER help -------------------------------------------------------------------------------- [16/09/2026, 06:41:21 +05:30 [2026-09-16T01:11:21.284Z]] | Tenant: 94770707945 | Chat: OWNER_ADMIN | OWNER /whitelist -------------------------------------------------------------------------------- [16/09/2026, 06:41:30 +05:30 [2026-09-16T01:11:30.486Z]] | Tenant: 94770707945 | Chat: OWNER_ADMIN | OWNER /whitelist on -------------------------------------------------------------------------------- [16/09/2026, 06:41:40 +05:30 [2026-09-16T01:11:40.823Z]] | Tenant: 94770707945 | Chat: OWNER_ADMIN | OWNER /whitelist 0710707060 -------------------------------------------------------------------------------- [16/09/2026, 06:41:57 +05:30 [2026-09-16T01:11:57.329Z]] | Tenant: 94770707945 | Chat: OWNER_ADMIN | OWNER /whitelist add 0710707060 -------------------------------------------------------------------------------- [16/09/2026, 06:42:05 +05:30 [2026-09-16T01:12:05.763Z]] | Tenant: 94770707945 | Chat: OWNER_ADMIN | OWNER /whitelist -------------------------------------------------------------------------------- [16/09/2026, 06:42:19 +05:30 [2026-09-16T01:12:19.417Z]] | Tenant: 94770707945 | Chat: OWNER_ADMIN | OWNER /whitelist add 0710707060 -------------------------------------------------------------------------------- [16/09/2026, 06:50:38 +05:30 [2026-09-16T01:20:38.686Z]] | Tenant: 94770707945 | Chat: OWNER_ADMIN | OWNER /whitelist -------------------------------------------------------------------------------- [16/09/2026, 06:51:10 +05:30 [2026-09-16T01:21:10.802Z]] | Tenant: 94770707945 | Chat: 262586113241279 (LID) | CUSTOMER Hi -------------------------------------------------------------------------------- [16/09/2026, 06:51:14 +05:30 [2026-09-16T01:21:14.622Z]] | Tenant: 94770707945 | Chat: 262586113241279 (LID) | AI_BOT Hello! Welcome to Deviitor. How can I help you today? -------------------------------------------------------------------------------- [16/09/2026, 07:46:27 +05:30 [2026-09-16T02:16:27.688Z]] | Tenant: 94770707945 | Chat: 41485290475691 (LID) | CUSTOMER Good Morning ayiye -------------------------------------------------------------------------------- [16/09/2026, 07:46:32 +05:30 [2026-09-16T02:16:32.457Z]] | Tenant: 94770707945 | Chat: 41485290475691 (LID) | AI_BOT Good morning! How can I help you today? -------------------------------------------------------------------------------- [16/09/2026, 07:47:15 +05:30 [2026-09-16T02:17:15.130Z]] | Tenant: 94770707945 | Chat: 41485290475691 (LID) | CUSTOMER Ayiye testprocument.deviitor.com වගේ subdomain එකක් හදල දෙන්න පුලුවන්ද -------------------------------------------------------------------------------- [16/09/2026, 07:47:20 +05:30 [2026-09-16T02:17:20.584Z]] | Tenant: 94770707945 | Chat: 41485290475691 (LID) | AI_BOT ඔව්, අපිට ඒ ගැන බලලා setup කරලා දෙන්න පුළුවන්. මේ subdomain එක හදන්න බලාපොරොත්තු වෙන්නේ මොන වගේ project එකක් සඳහාද කියලා පොඩ්ඩක් විස්තර කරන්න පුලුවන්ද? -------------------------------------------------------------------------------- [16/09/2026, 07:47:27 +05:30 [2026-09-16T02:17:27.030Z]] | Tenant: 94770707945 | Chat: 41485290475691 (LID) | CUSTOMER 91.108.111.173 -------------------------------------------------------------------------------- [16/09/2026, 07:47:32 +05:30 [2026-09-16T02:17:32.852Z]] | Tenant: 94770707945 | Chat: 41485290475691 (LID) | AI_BOT තේරුණා, මේ IP address එකට subdomain එක map කරගන්න අපේ technical team එකට refer කරන්න ඕනේ. මේක setup කරලා දෙන්න connect වෙන්න ඔයාගේ නම සහ contact number එක ලබා දෙන්න පුලුවන්ද? -------------------------------------------------------------------------------- [16/09/2026, 07:47:57 +05:30 [2026-09-16T02:17:57.577Z]] | Tenant: 94770707945 | Chat: 41485290475691 (LID) | HUMAN_AGENT (OWNER) NOTE: Test number - Human Mode bypassed Good morning -------------------------------------------------------------------------------- [16/09/2026, 07:48:06 +05:30 [2026-09-16T02:18:06.510Z]] | Tenant: 94770707945 | Chat: 41485290475691 (LID) | CUSTOMER Procurement management එකට අයියේ -------------------------------------------------------------------------------- [16/09/2026, 07:48:11 +05:30 [2026-09-16T02:18:11.056Z]] | Tenant: 94770707945 | Chat: 41485290475691 (LID) | AI_BOT හරි, procurement management system එකක් සඳහා බව පැහැදිලියි. මේ subdomain setup එක කරලා දෙන්න අපේ team එකට ඔයා සම්බන්ධ කරගන්න පුළුවන් විදියට ඔයාගේ නම සහ phone number එක ලබාදෙන්න පුලුවන්ද? --------------------------------------------------------------------------------